Help Center
Quick answers, friendly support
Common topics and answers in one place. If you can't find what you need, get in touch by email.
Getting started
- How do I start playing?
- Confirm your age, accept the storage notice, then pick any of the three games from the Games page.
- Do I need an account?
- No. There is no registration, login or password. Your progress is saved in your browser.
- Does it work on mobile?
- Yes. The site and all three games are designed for desktop, tablet and phone screens.
Virtual coins
- Can I win real money?
- No. All games use virtual coins only. Coins have no monetary value and cannot be cashed out.
- Can I buy or sell virtual coins?
- No. Coins are not for sale, cannot be purchased and cannot be exchanged for anything of value.
- What if my coins run out?
- Each game has a daily refresh that tops up your balance if it gets low. You can also reset by clearing local browser storage.
Technical
- Are outcomes random?
- Yes. Card draws, reel results and wheel spins are generated randomly each round.
- Where is my progress stored?
- Locally in your browser using localStorage. We do not send game data to a server.
- How do I report a technical issue?
- Email us at support@northplayfair.com with a short description and your browser/device — that is the fastest way to help.
Still need help?
Email is the fastest way to reach us
Write to support@northplayfair.com and we'll get back to you. You can also use the contact form.